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Franchisee Interview: Suresh Patel, Manchester


Suresh Patel has been with One Stop since 2014. He became a One Stop franchisee to add more structure to his business. 

‘I had become stagnant with my previous symbol group and I was looking to innovate the situation.’

Since joining One Stop, Suresh has benefited from a Business Development Manager (BDM) who visits every 4 weeks for a minimum of 3 hours. One Stop’s BDMs work with their franchisees and their store teams to help grow sales and improve margins. Working together they create clear action plans to drive continuous improvement throughout the store and provide you with an indicative P&L every month - which is market leading and unique to One Stop, providing your business with a clear proactive financial overview. 

‘One Stop staff are so enthusiastic and passionate and it shows. The amount of care that’s taken and the involvement of the BDMs when they come into the store is the best we’ve ever had – they know our staff members by name.’ 

‘Basket spend has increased by at least 15-20% as the range is more targeted towards the local community. The Post Office also plays a big role in terms of footfall, as it’s another reason for customers to come into your store.’ 

Thanks to One Stop’s market-leading two-lane EPoS system that is connected to a full back office system, which provides sales and margin reports at the touch of a button; real-time store planograms and auto replenishment which saves hours on ordering, Suresh is able to spend more time interacting with customers and with his family. 

'The EPoS system has helped us run the business more efficiently. The ordering system and auto-replenishment is second to none. It’s effortless and has given me back so much time that I can now focus on moving my business forward.'

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